Refund Policy

1. Refund Eligibility & Approval

Refunds are calculated and approved based on the terms established in our official Cancellation Policy:

• Eligible Cancellations: Approved refunds for cancellations made 7 to 15+ days prior to arrival will be issued to the client's designated bank account.
• Unused Services: During an ongoing tour, no partial refunds or discounts will be provided for individual activities, meals, or excursions voluntarily skipped by the traveler.
• Service Disruptions: If a scheduled hotel stay or vehicle service cannot be delivered due to operational errors on our part, an equivalent upgrade or proportional refund will be issued promptly.

2. Processing Timelines & Disbursement

Once a refund request is reviewed and authorized by our accounts department:

• Processing Window: Approved funds will be disbursed within 5 to 7 business days.
• Payout Channels: Refunds are remitted directly to the original bank account, IBAN, or mobile wallet (EasyPaisa / JazzCash) used during booking.

3. Banking & Transaction Fees

Standard inter-bank transaction fees, online gateway deductions, or international wire transfer charges assessed by banking institutions will be deducted from the net refund amount.